Privacy Policy

Last updated: November 2025

The Sussex Electrician (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or our services.

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1. Who we are

We are The Sussex Electrician, a local electrician business based in Crawley Down, UK. We provide electrical services to domestic and commercial customers. If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: tim@sparksussex.co.uk

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2. What information we collect

We may collect and process the following personal data:

• Contact details (name, phone number, email address, postal address) when you contact us or request a service.

• Service details about the work you request.

• Payment information if you pay us directly (we do not store card details).

• Website usage information such as IP address, browser type, and how you use our website (via cookies – see Section 7).

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3. How we use your information

We use your personal data to:

• Respond to enquiries and provide quotations.

• Carry out electrical services and manage appointments.

• Process payments and issue invoices.

• Keep business records for tax and legal purposes.

• Improve our website and services.

We will only use your personal data where the law allows us to. The most common reasons are:

• To perform a contract with you (e.g. when you hire us).

• To comply with legal obligations (e.g. tax records).

• For our legitimate business interests (e.g. managing enquiries), unless your rights override those interests.

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4. How we share your information

We do not sell your personal data. We may share your data with:

• Service providers who help us run our business (e.g. accountants, IT providers).

• Regulators or legal authorities if required by law.

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5. How long we keep your information

We keep your personal data only as long as necessary:

• Enquiry details: up to 12 months.

• Customer records and invoices: up to 6 years (for tax/legal purposes).

After this period, we will securely delete or anonymise your information.

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6. Your data protection rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate information.

• Request erasure of your data (where applicable).

• Object to how we process your data.

• Request restriction of processing.

• Request transfer of your data.

• Withdraw consent (where processing is based on consent).

To exercise any of these rights, please contact us using the details in Section 1.

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7. Cookies and website usage

Our website may use cookies (small files stored on your device) to improve your experience and understand how our site is used. You can control or disable cookies through your browser settings.

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8. Security of your information

We take reasonable steps to keep your personal data secure and protect it from unauthorised access, loss, or misuse.

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9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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10. How to complain

If you are unhappy with how we handle your data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

• Website: https://ico.org.uk

• Phone: 0303 123 1113